Privacy Policy

1. Overview

Gotostudy ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website, account features, AI tools, subscriptions, support, and related services.

If you do not agree with this Privacy Policy, do not use the Service.

2. Information We Collect

• Account information, such as name, email address, authentication method, profile image, locale, and account preferences.
• User content, such as prompts, uploaded images or documents, generated media, chat messages, study materials, and generation history.
• Billing information, such as plan, checkout status, transaction identifiers, subscription status, credit grants, and refund records. Full payment card details are handled by Creem or its payment partners, not by us.
• Usage and device information, such as IP address, browser type, pages viewed, feature usage, log data, cookies, and similar technologies.
• Support and communications, such as contact form submissions, email messages, newsletter preferences, and support requests.

3. How We Use Information

• Provide, secure, operate, and improve the Service.
• Authenticate users, manage sessions, and protect accounts.
• Process subscriptions, credits, generation history, refunds, and customer support.
• Send transactional emails, security notices, product updates, and marketing messages where permitted.
• Detect, prevent, and investigate abuse, fraud, prohibited content, and security incidents.
• Comply with legal obligations and enforce our Terms of Service.

4. AI Processing

When you use AI features, prompts, uploaded files, and related content may be sent to AI infrastructure providers, including Volcano Engine / Doubao, to generate responses or media. Image and video prompts may also be reviewed by safety or moderation systems before generation.

Do not submit sensitive personal information, confidential business information, or content you do not have the right to process through the Service.

5. How We Share Information

• Service providers that help us provide hosting, database, storage, analytics, email, support, security, and AI generation services.
• Creem, which acts as merchant of record for paid transactions and may process buyer, billing, tax, invoice, refund, chargeback, and customer portal data under its own terms and privacy notices.
• Legal, safety, and compliance recipients when required by law or when necessary to protect rights, safety, users, or the Service.
• Successors or affiliates in connection with a merger, acquisition, financing, reorganization, or sale of assets.

6. Cookies and Analytics

We use cookies and similar technologies to keep users signed in, remember preferences, protect the Service, analyze usage, and improve product performance. You can control cookies through your browser settings, but some features may not work without essential cookies.

7. Data Retention

We retain personal information for as long as needed to provide the Service, maintain account and billing records, comply with legal obligations, resolve disputes, prevent abuse, and enforce agreements. We delete or anonymize information when it is no longer needed, unless retention is legally required.

8. Security

We use reasonable technical and organizational measures designed to protect personal information, including access controls, encrypted transport, authentication, and operational monitoring. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also opt out of marketing emails by using the unsubscribe link or contacting us.

To submit a privacy request, contact hello@gotostudy.net. We may need to verify your identity before completing a request.

10. International Transfers

We and our service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for international transfers.

11. Children's Privacy

The Service is not intended for children under 18. We do not knowingly collect personal information from children under 18. If you believe a child provided us personal information, contact us so we can take appropriate action.

12. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date. For material changes, we may provide additional notice.

13. Contact

For privacy questions or requests, contact hello@gotostudy.net. Our website is https://gotostudy.net.